Bacal & Associates is a "no-frills" training and consulting and keynote speaker company offering services related to performance management and appraisal, dealing with difficult customers, presenting to difficult groups and other communication and team related issues.
We call ourselves "no frills" because we don't produce fancy brochures, or for that matter, fancy websites, and believe in providing the best services at reasonable prices.
Since 1993 we have trained thousands of people in dealing with hostile customers, and done a number of keynote conference speaking engagements. We have also published in excess of one hundreds articles on workplace issues. Information about our services is here.
More recently we have created a number of learning products, including books and helpcards. For more information click here.
About Robert Bacal
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.
With a Master's degree in psychology (University of Toronto), he applies his understanding of human communication and cognition to training and learning issues to help organizations solve business and performance problems.
As an Organization and Staff Development Consultant with the Manitoba Government, he developed and taught courses on a wide range of management issues including performance management and appraisal, conflict management, communication, and employee motivation. He has been involved in extensive and long term consulting projects on performance management and change management.
Since 1992, when he left government to form his own consulting firm, he has been active in providing help on performance management and customer service issues.
His expertise in these areas has resulted in the publication of a number of books that include:
- A Critique of Performance Appraisal -- Why Doesn't It Work (Bacal & Associates)
- Conflict Prevention In The Workplace - Using Cooperative Communication (Bacal & Associates)
- Defusing Hostile Customers Workbook (Bacal & Associates)
- Performance Management - A Briefcase Book (McGraw-Hill)
- Perfect Phrases For Performance Reviews (McGraw-Hill)
- Perfect Phrases For Setting Performance Goals (McGraw-Hill)
- The Manager's Guide To Performance Reviews (McGraw-Hill)
- The Complete Idiot's Guide To Dealing With Difficult Customers (Alpha)
- The Complete Idiots' Guide To Consulting (Alpha)
- How To Manage Performance: 24 Lessons To Improve Performance (McGraw-Hill)
His books, particularly those on performance management and appraisal, have been translated into a number of languages, including Chinese, French and Spanish, and are in use around the world. They are also among the top sellers in the field. One of the best ways a client can determine if Robert's training and consultinig services will "hit the mark" is to take a look at his books. If you like his books, you will like what he can offer in person.
Robert also has presented at, and offered training at a number of prestigious conferences, usually on performance management related topics. He has presented for human resource associations in New York and Manitoba, for the U.S. Department of Transport, and at several conferences on performance management held in Chicago and Dallas, organized by Linkages, Inc.
Robert has also created a number of useful tools to help managers and employees benefit from performance management and appraisal, improve management and customer service skills, and improve communication. You can view these products by by clicking here.
What Sets Bacal & Associates Apart?
Robert is firmly commited to custom designing each and every training program offered. Robert does not deliver "canned" pre-existing training or consulting services, but insists on assessing the needs of customers, and basing offered services on the results of those needs assessments. That's because each organization is different from other organizations, and Robert believes that all efforts need to be made to ensure that consulting or training services hit the mark for those involved in them.
Robert will accept a training or consulting project ONLY if he believes it will benefit the client.
Currently he resides near Ottawa, Ontario, Canada. but serves clients and customers around the world.
Our Other Web Sites and Resource Centers
Over the years we have created a network of free resource centers on various topics of interest to those looking for help with personal and professional development, and issues related to conflict, leadership, performance appraisals, consulting, training and more. Overall our resource centers contain more than 10,000 articles or links to handpicked articles. Here's the rundown.
Explore hundreds of articles, questions and answers about how to manage conflict more effectively at home and at work.
Communication is so basic and so critical to success in our relationships at work and at home, and career advancement. So, here we also have extensive questions and answers about more effective communication.
Not only can you browse our own customer service and customer experience related articles, but you can read chapters from our best selling books on customer service, and find hand-picked material in our directory.
Leadership is a mysterious thing at best, so we've set up a frequently asked questions section, and a library of leadership resources. All free.
One of Robert's specialties, his books on the topic have sold hundreds of thousands of copies around the world. You'll find information about his books, articles, and a lot more.
Looking for free icebreakers? Exercises? Want to hone your training and speaking skills, or perhaps you need advice on how to hire a trainer, or increase Return On Investment (Training ROI)? The training world is the place to go.
You can also contact, friend, follow us on the following platforms:
Robert Bacal's Presence And Contributions On Third Party Sites
Robert maintains a presence on a number of other sites, and has a number of other contact points and profile pages. Below are links to some of them.
Amazon.com Author Profile Page: Browse ALL of Robert's book available in print and for the Kindle, and you can even view some free videos on customer service and performance management.
Smashwords.com Author Profile Page: You can view author information and titles available for various Bacal books that have been published in various mobile formats.
Unless otherwise indicated, authorship is by Robert Bacal