Free Anniversary Giveaway
We're giving away our mini-guides for business and personal relationship improvement. Click the image below
Recent Additions
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
Popular Workplace Topics
- ARTICLES MAIN PAGE
- All Work - No Play: Weird and Wonderful Humor and Satire
- Bacal's Never Ending Interviews
- Change Management & Leadership
- Communication & Conflict
- Complex Systems And Real Life
- Controversial and Social Commentary
- Customer Service
- Employee Engagement: Complete Failure (new)
- Managing Difficult And Problem Employees
- Human Resources
- Management and Supervision/Performance Appraisal
- Performance Management, Appraisals, Goal Setting and Reviews
- Presentations and Public Speaking
- Small Business (General)
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Do You Need Help With...
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- Helping Others Learn: Training, Development and Instructional Design?
- Browse All Our Mini-Guides
- Customer Service Skills and Dealing With Difficult Or Upset Customers
- Communication, Conflict and Public Speaking Skills
- Leadership, Management and Better Employee Reviews
- Building Your Career and Success In The Workplace
Bacal's Books
Improve Your Customer Service Skills And Learn To Calm Down And Work With Even The Most Difficult Customers
If It Wasn't For The Customers I'd Really Like This Job (Details)
This is a must have if you interact with customers, and face upset, angry, nasty, and insulting customers. Learn all the techniques to shut down customer abuse, save time, stay in control and maintain a professional demeanor. Hefty and packed with practical techniques you can use today. |
Defusing Hostile Customers Workbook For The Public Sector (Details)
Due to the format of this workbook it is not avaliable for the kindle or in ebook format. Get The Printed Version At Amazon The heavyweight in its field, and a complete seminar in a book, this workbook not only gives you the skills to deal with the toughest customers, but provides learning exercises so you can actually learn on YOUR job. Written for government employees, but applies to any industry.
It's so usefu, it's been purchased in bulk by Parks Canada, City of Aspen, St. Albert, Alberta Canada and many more. |
Defusing Hostility Job Aid/LearnBytes (Details)
At the request of a seminar client we created this summary of the major techniques one can use to deal effectively with angry, difficult and frustrated clients. Keep a copy by your work station, or if you are a manager, get a copy for each staff member who deals with customers. Bulk pricing available. |
Perfect Phrases For Customer Service (Details)
Published By McGraw-Hill and Available From Most Bookstores
Or Get It On The Kindle (coming soon) A remarkable book, with a bit of a deceiving title. Yes, there's 100 phrases for customer service, but actually, it covers many situations you may face in dealing with customers, and not only teaches you what to say and do, but explains why. Helps you get rid of ineffective ways of dealing with customers. Best yet, it's portable, and it's usually available in PRINT for less than $10. 00 making it affordable by anyone. Be sure to read the positive reviews on amazon if you want a sense of how darned good this book is. |
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Or Get It On The Kindle
