Improve Your Customer Service Skills And Learn To Calm Down And Work With Even The Most Difficult Customers
If It Wasn't For The Customers I'd Really Like This Job (Details)
This is a must have if you interact with customers, and face upset, angry, nasty, and insulting customers. Learn all the techniques to shut down customer abuse, save time, stay in control and maintain a professional demeanor. Hefty and packed with practical techniques you can use today. |
Defusing Hostile Customers Workbook For The Public Sector (Details)Due to the format of this workbook it is not avaliable for the kindle or in ebook format. Get The Printed Version At Amazon The heavyweight in its field, and a complete seminar in a book, this workbook not only gives you the skills to deal with the toughest customers, but provides learning exercises so you can actually learn on YOUR job. Written for government employees, but applies to any industry.
It's so usefu, it's been purchased in bulk by Parks Canada, City of Aspen, St. Albert, Alberta Canada and many more. |
Defusing Hostility Job Aid/LearnBytes (Details)
At the request of a seminar client we created this summary of the major techniques one can use to deal effectively with angry, difficult and frustrated clients. Keep a copy by your work station, or if you are a manager, get a copy for each staff member who deals with customers. Bulk pricing available. |
Perfect Phrases For Customer Service (Details)Published By McGraw-Hill and Available From Most Bookstores Or Get It On The Kindle (coming soon) A remarkable book, with a bit of a deceiving title. Yes, there's 100 phrases for customer service, but actually, it covers many situations you may face in dealing with customers, and not only teaches you what to say and do, but explains why. Helps you get rid of ineffective ways of dealing with customers. Best yet, it's portable, and it's usually available in PRINT for less than $10. 00 making it affordable by anyone. Be sure to read the positive reviews on amazon if you want a sense of how darned good this book is. |