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          1. Free Anniversary Giveaway

            We're giving away our mini-guides for business and personal relationship improvement. Click the image below

            25th anniversary giveaway. Click for more

            Recent Additions

            Popular Workplace Topics

            We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

            Helping Other People Learn: Training & Development Methods And Instructional Design

             

            Training Methods For Non-Trainers (Details...)

            Isn't your career worth $9.95?

            Kindle version, can be read on almost any device from computer to Kindle
            Or Get It On The Kindle

            A straightforward mini guide for people who need to help others learn new skills and procedures and who have no training background. Anyone can do it! ideal for managers, business owners, or anyone helping employees learn.

            Using The Science Of Feedback To Help Others Learn (Details...)

            Kindle version, can be read on almost any device from computer to Kindle
            Get It On The Kindle


            Get It From Itunes

            Giving feedback to help someone learn is ESSENTIAL, research says. Here's a miniguide on how to use feedback effectively, and we're betting even grizzled training veterans will learn from it.

            Mini-Guide: Training Needs Analysis Step By Step (Details...)

            Isn't your career worth $9.95?

            Kindle version, can be read on almost any device from computer to Kindle
            Or Get It On The Kindle

            One of our most popular mini-guides, it helps you make the connection between training ACTIVITIES and business outcomes. After all, identifying what people need to learn to succeed on the job is necessary to get a return on investment for training.

             

             

            About Company

            Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

            About

            Robert Bacal

            About The Company
            About Our Seminars & Services
            About Our Websites
            Privacy Policy

            Our Related Websites

            Building Bridges Between Home And School For Educators
            Just for teachers, administrators and school staff

            Angry Customer Guides and Defusing Techniques
            Hundreds of tips and techniques for dealing with nasty people.

            Customer Service In Government

            A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

            Bacal & Associates Store
            Free and paid guides, books, and documents on business, management and more.

            We Believe

            • Training sessions should ALWAYS be customized to fit YOUR context.
            • Our role is to make you self-sufficient and self-sustaining.
            • Fees should be reasonable, fair, and flexible to fit different budgets.
            • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

            Get in Touch

            • Phone:
              (613) 764-0241
            • Email: [email protected]
            • Address:

            • Bacal & Associates
            • 722 St. Isidore Rd.
            • Casselman
            • Ontario
            • Canada, K0A 1M0





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